The CertaPro Painters, their Supervisors, and the Account Manager all did very high quality work at our house. We have already recommended to our close friends in Flagstaff that they should have CertaPro give them an estimate for the painting that they want to have done. They have since then had CertaPro paint their house.
There are two minor details that I want to mention. First, the estimate for the job did not make us adequately understand that all jobs are based on two colors being used. We told the estimator that we wanted to have a total of 6 or 7 colors. There was somehow a misunderstanding between the two of us so the estimate was based on only two colors. When the painting was done, the crew used all of our choices, which is what we wanted. After that, we were surprised to learn that the addition of another color added $250 to the total cost. We were surprised and puzzled by the additional costs. We finely understood that the additional charges made sense and were quite appropriate. However, if we had correctly understood the total charges, we would almost surely reduce the total number of our choices of color in order to reduce the final costs. I am just saying that I suggest that such problems should be avoided by making sure that the customers understand the elements that go into the bid for the job. We would have been better in understanding the costs. Not a complaint of an unsatisfied customer just a matter that we wish we had understood.
The second item is similarly not a matter of our being unhappy with the quality of the painting job. I was impressed with how thoroughly the house was covered by drop clothes before the crew began any painting. By the time they finished, there were still quite a few small spots of fresh paint in many places. I would suggest the crew should check on the drop clothes every day in order to reduce the clean up of paint that was required because of the gaps in drop clothes.
We will hire CertaPro Painters for every job in the future. I am confident that our friends will also do that.
Stan & Lynda W. | Flagstaff, AZ
March 4, 2018
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